Our Support Staff


Our aim always remains the same: to provide the highest quality of care for your pet for a prolonged and happy life. In order to do this we have always and continue to employ highly trained, caring, compassionate and approachable staff using facilities to achieve just this.

Joyce Thomas
Practice Manager

Joyce oversees the smooth running of the practice and is in charge of all support staff within the business. She is also responsible for drug purchasing. Joyce started working as a receptionist at the Park Veterinary Group in 1983.

Carole Martin
Human Resources Manager

Carole Martin in addition to Human Resources Manager, as well as Projects Manager. She is involved in all personnel issues, including contracts, recruitment and appraisals. She has been with the Practice since 1998.

Melissa Hopkins
Senior Veterinary Nurse

Melissa joined the Park Veterinary Group as a trainee nurse is now an RVN. Melissa was Head Nurse at the Whetstone surgery before leaving and having a baby daughter. Melissa is now Senior Nurse at the Scraptoft Lane surgery and enjoys all aspects of veterinary nursing and has a special interest in pet nutrition

Stacey Rowlett
Reception Team Leader

Stacey is a senior receptionist for both Glenfield and the Emergency Service. She loves people and animals!

Angie Deacon
Nurse Manager

Anie started work at the Park Vet Group in 1993 and qualified as a Veterinary Nurse in 1996 before becoming head nurse at Glenfield and then progressing to Nursing Manager in 2014. She has an interest in anaesthesia and cardiology, especially ECG’s. Outside of work my interests include horse riding, DIY and being a taxi for my teenage son!

Sophie Holland
Registered Vet Nurse

Sophie qualified as a veterinary nurse in April 2013. She has also trained as a clinical coach to help train and assess our student veterinary nurses. She owns a dog, a Maine Coon cat and a giant rabbit which takes up most of my spare time. Outside of work I am a qualified scuba diver.

Elaine Cox
Reception Team Leader

Elaine works at the Saffron Lane surgery and helps the smooth running of reception there.

Lucy Costelloe
Nurse Training Manager

Lucy has been here many years and still loves it as much as she did on herfirst day. Everything holds interest for her and she especially likes the challenges posed by the difficult or frightened animals, knowing that she can make a difference to how they feel. She is intrigued by, and respect, the relationship between animals and their humans.

Kiri Pragnell
Head Nurse , Whetstone

Kiri started working at the Park Vet Group as a student and completed her training here. She currently works at the Whetstone surgery where she is head nurse and a clinical coach supervising students. Kiri enjoys all aspects of nursing but particularly enjoys surgery and being in theatre. Outside of work she has two cats, Aslan and Nacho, who she hand-reared from kttens, and enjoys socialising with friends and keeping fit.

Catherine Symmonds
Senior Veterinary Nurse

Cat was Deputy Head Nurse at the Park Veterinary Hospital in Glenfield before taking maternity leave, returning to work in our Scraptoft lane team as Senior Nurse. She enjoys theatre work and looking after critical care patients.

Lisa Chapman
Senior Receptionist

Lisa works as a receptionist at the Park Veterinary Hospital and the Referral Service. She joined the Park Veterinary Group in 2005

Jolene Crowther
Head Nurse

Jolene started work at the Park Veterinary Group as a trainee and is now a RVN. Jolene is Head Nurse at our Whetstone surgery and was is a clinical coach for student nurses.

Faye Kilby
Deputy Head Nurse and Surgical Referral Nurse

Faye started work at the Park Vet Group in 2006. Throughout her career she has worked at each site, settling at the Glenfield hospital where she is bot Deputy Head nurse and Surgical Referral nurse, having completed her Diploma in Advanced Veterinary Nursing. In my spare time I enjoy agility and gundog training with my dogs and going to music concerts.

Sarah Smith
Senior Receptionist

Sarah works as a senior receptionist at the Whetstone surgery and the Emergency Service.

Rosanne Moore
Deputy Head Nurse

Rosy started work at the Park Vet Group as a student vet nurse and is now an RVN. Rosy is now Deputy Head Nurse at the Whetstone surgery. Rosy has a keen interest in critical care patients and often works at the Park Vet Hospital, Emergency Service

Sophie Taylor
Registered Vet Nurse

I qualified as a veterinary nurse in 2014 shortly after joining the Park Vet Group. She lives at home with her partner and four feline fur babies. She fostered three of them as kittens and they won her heart to become part of her family. She is passionate about work and particularly enjoys the sense of achievement when our patients are nursed back to full health.

Shannen Bunting
Registered Vet Nurse

Shannen joined the practice in 2015 after working in a smaller practice in Nottingham. She qualified from Nottingham Trent University with a degree in Veterinary Nursing in 2014. Her main interest is surgical nursing. Outside of work she enjoys horse riding and walking her 2 dogs, along with fussing her 2 cats and her gecko.

Hannah Ellerton
Registered Veterinary Nurse

Hannah started work at the Park Vet Group as a trainee vet nurse and is now an RVN. Hannah is a valuable member of the Whetstone nurse team

Laura Tyrell
Registered Veterinary Nurse

Laura started working for the Park Veterinary Group in September 2014 as a Nurse Assistant, and began her Vet Nurse training in early January 2015. Laura qualified as an RVN in June 2017.She enjoys all aspects of Vet Nursing, particularly when in theatre. In her spare time she enjoys going to the gym and looking after her 2 cats; Jasper and Worf.

Alison Jasper
Senior Receptionist

Alison works at the Park Vet Hospital. Alison has a special interest in customer care.

Bethany Abbey
Senior Receptionist

Beth starting work at the Park Vet Hospital and now works at the Scraptoft Lane surgery. She loves all animals, especially rabbits, cats and dogs

Lucy Watts
Student Veterinary Nurse

Lucy started work at the Park Vet Hospital as a trainee nurse. She is particularly interested in wildlife and exotics and she volunteers at the Leicestershire Wildlife Hospital in her spare time. She loves to travel and scuba dive and have cuddles with her ferret, Bandit!

Alice Turner
Registered Veterinary Nurse

Alice is a Registered Veterinary Nurse and qualified in September 2014. She moved to the Park Vet Group in January 2015 and enjoys all aspects of veterinary nursing. Outside of work she has two hand-reared cats Pippin and Tilly.

Nadine Hurst
Registered Veterinary Nurse

Nadine qualified as a Veterinary Nurse in 2002 and has been working at the Park Vet Group since August 2014. She has always had a passion for animals and their care, and love the fact that she can enjoy this as part of her job. She has a 9 year old British Shorthair called Charlie, and works part time at the Saffron Lane branch alongside my other job of being mum to 2 boys!

Jenny Cane
Senior Veterinary Nurse

Jenny qualified as a vet nurse in 1998 and has worked part time for the Park Vet Group for the last 10 years. Like most veterinary nurses she enjoys the hands on practical aspect of the job and the variety of small animal practice. When she’s not at work she is kept busy by her three children, a new kitten called Maggie and 6 guinea pigs!