Terms & Conditions
This website is intended to be used for information purposes only and is not intended to be used for medical diagnosis or treatment or to substitute for a medical diagnosis and/or treatment rendered or prescribed by a veterinary surgeon.
This page details our Practice Terms and Conditions. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.
All fees, diets and drug charges are subject to VAT at the appropriate rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. You will receive a receipt for every consultation, surgical procedure or transaction with us.
ESTIMATES OF TREATMENT COSTS
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate – often a pet’s illness will not follow a conventional course.
In cases of emergency telephone your nearest surgery and your call will be diverted to Park Veterinary Hospital, Emergency Service where a vet and nurse are on duty at all times outside normal working hours. The Emergency Service is based at our Glenfield Surgery.
COMPLAINTS & STANDARDS
We hope that you never have recourse to complain about the standards of service received from The Park Veterinary Group Ltd. However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to a senior member of staff. No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing. and signed by one of the practice partners. No agent or person employed by, or under contract with, the practice has the authority to vary these conditions in anyway. Please visit the complaints page for more information
On request the practice will provide a written prescription for any medication prescribed by the veterinary surgeon. Written prescriptions will normally be for a maximum of two months supply of drugs, but this may vary dependent on the nature of the condition. Twenty four hours notice is required to prepare a prescription. A fee will be charged for the issue of written veterinary prescriptions. It is a legal requirement that all animals must be under the care of a veterinary surgeon in order to dispense POM medicines. Our guidelines state that there is a maximum period of 6 months between medication reviews. In some cases this will be less according to the severity of the condition. This will be decided by the veterinary surgeon responsible for the case. There will be a consultation fee for the medication review.
OWNERSHIP (records, radiographs etc)
Case records including radiographs and similar documents are the property of The Park Veterinary Group Ltd, and will be retained by The Park Veterinary Group Ltd. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case. Owners are requested to inform the practice of any changes in their circumstances so records are kept up to date.
The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph, remains with the practice. The Park Veterinary Group Ltd complies with the Data Protection Act. Contact the data administrator about any questions regarding your records.
PET HEALTH INSURANCE
The Park Veterinary Group Ltd strongly supports the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle our account and then reclaim the fees from your insurance company.
METHODS OF PAYMENT
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. You may settle your account using:
- CHEQUE – with current banker card
- CREDIT/DEBIT CARD – Switch, Solo, Mastercard, Visa, Delta
Should an account not be settled within 30 days, then a reminder will be sent. After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt: such as reports, correspondence, court fees, attendance at court, phone calls, home visits, etc. Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges.
INABILITY TO PAY
If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff. Please note that instalments or part-payment of any account may ONLY be sanctioned with the express permission of a senior member of staff.