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Our Code Of Practice For Complaints

We hope that you’re pleased with the service you’ve received from The Park Veterinary Group, and that you’ll never have reason to complain – but if there’s something you’re not happy with, we’d like you to tell us about it so that we can try to put matters right.
Complaint handling and dispute resolution process

Step 1: Contact Us

In the first instance, if you’re in one of our surgeries, do ask to speak to a senior member of staff; otherwise please contact us using one of these options. If you call us, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, the advisor will agree a course of action with you.

T: 0116 231 1635
By post
Practice Manager
The Park Vet Group
162 Dominion Road
Glenfield
Leicester
LE3 8JA
email: joyce.thomas@parkvetgroup.com

Step 2: Escalating the complaint

If you’re not satisfied with our response, please ask for the issue to be considered again. You have the option to discuss the issue with the Practice Manager;

By post
Practice Manager
The Park Vet Group
162 Dominion Road
Glenfield
Leicester
LE3 8JA
by email: joyce.thomas@parkvetgroup.com

Step 3: contacting the  Clinical Directors

If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please write to our Directors;

The Clinical Directors
519 Saffron Lane
Leicester
LE2 6UL