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We hope that you’re pleased with the service you’ve received from The Park Veterinary Group, and that you’ll never have reason to complain – but if there’s something you’re not happy with, we’d like you to tell us about it so that we can try to put matters right.

Complaint handling and dispute resolution process:

Step 1: Contact Us

In the first instance please contact the Lead Vet at your surgery

Glenfield

The Park Vet Group
162 Dominion Road
Glenfield
Leicester
LE3 8JA

Tel: 0116 231 1635

Saffron Lane

The Park Vet Group
519 Saffron Lane
Leicester
LE2 6UL

Tel: 0116 283 1314

Scraptoft Lane

The Park Vet Group
151 Scraptoft Lane
Leicester
LE5 2FF

Tel: 0116 241 8326

Whetstone

The Park Vet Group
82-84 High Street
Whetstone
Leicestershire
LE8 6LQ

Tel: 0116 284 9944

Step 2: Escalating the complaint

If the Lead Vet is unable to resolve your concerns, please contact the Practice Manager, who is based at our Glenfield surgery

By post:
Practice Manager
The Park Vet Group
162 Dominion Road
Glenfield
Leicester
LE3 8JA

Tel: 0116 231 1635

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Step 3: contacting the Clinical Directors

If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please write to our Directors;

The Clinical Directors
519 Saffron Lane
Leicester
LE2 6UL